I once attended a seminar in conflict management, and was given a handout dealing with the topic: HOW TO LISTEN SO OTHERS WILL TALK.
Five (5) strategies were given and I will like to summarize them and share them with you:
1. Maintain Eye Contact: looking at someone while they are talking gives them the impression that your attention is on them.
2. Positive Body Posture: facing someone while listening conveys a sense of trust, openness and availability.
3. Use Of Silence And Non-Verbal Language: intelligent silence, reaffirming nods, smile, a frown etc. are powerful motivators to someone talking and signals a person to continue talking.
4. Focus On Feelings: while being selective to relevant facts, never forget the underlying feeling (fear, guilt, joy etc) of a person.
5. Facial Expressions: our facial expressions (frowns, smiles, boredom, horror etc.) communicates acceptance, judgment, rejection or encouragement.
I hope that these were beneficial to you.