Pair of Northern FlickersI once attended a seminar in conflict management, and was given a handout dealing with the topic: HOW TO LISTEN SO OTHERS WILL TALK.
Five (5) strategies were given and I will like to summarize them and share them with you:
1. Maintain Eye Contact: looking at someone while they are talking gives them the impression that your attention is on them.
2. Positive Body Posture: facing someone while listening conveys a sense of trust, openness and availability.
3. Use Of Silence And Non-Verbal Language: intelligent silence, reaffirming nods, smile, a frown etc. are powerful motivators to someone talking and signals a person to continue talking.
4. Focus On Feelings: while being selective to relevant facts, never forget the underlying feeling (fear, guilt, joy etc) of a person.
5. Facial Expressions: our facial expressions (frowns, smiles, boredom, horror etc.) communicates acceptance, judgment, rejection or encouragement.

I hope that these were beneficial to you.


Author: Allick Delancy

WE ALL HAVE THE POTENTIAL TO DO GREAT THINGS IN LIFE! The areas of education, psychology, motivation, behavioural coaching, management of stress, anger and conflict, has always interested Allick Delancy. For this reason, over the years he has conducted research in these fields and has experienced great success in writing, lecturing and assisting other persons to develop their fullest potentials. He has obtained a Bachelors of Science in Behavioural Sciences with an emphasis in Psychology and Sociology. Allick Delancy also earned a Masters of Arts degree in Educational Psychology, with general emphasis in Learning, Development, Testing and Research from Andrews University. He has worked in the field of community mediation, education--conducting life skills training (for students, teachers and parents), as well as conducting Functional Behavioural Assessments and developing Functional Behavioural Plans. He also lectures at the Bachelors degree level in Early Childhood and Family Studies, Leadership and Management and co-wrote an undergraduate course in social work.

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