How to Manage Conflict at Work: To succeed as a manager, you can’t be a conflict-avoider.
1. Accept the inevitability of conflict in management.
2. Don’t be a conflict-avoider.
3. Stay calm.
4. Maintain the moral high ground.
5. Partner with HR.
6. Document meticulously.
7. Don’t’ think in terms of “winning,” so much as constructively resolving.
For more information please click on the link for the full article: https://www.psychologytoday.com/blog/mind-the-manager/201304/how-manage-conflict-work